COOKIES POLICY

Cookies Policy

Learn how NorthStone uses cookies and similar technologies to enhance your browsing experience and improve our services.

Last updated: June 8, 2025

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them) to enhance your experience on our platform.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

  • • Authentication and security
  • • Session management
  • • Load balancing
  • • CSRF protection

Functional Cookies

These cookies remember your preferences to provide enhanced features.

  • • Language preferences
  • • Theme settings
  • • Dashboard layout
  • • User preferences

Analytics Cookies

These cookies help us understand how visitors interact with our website.

  • • Page views and traffic
  • • User behavior patterns
  • • Performance metrics
  • • Error tracking

Security Cookies

These cookies help us detect and prevent fraudulent activity.

  • • Fraud detection
  • • Risk assessment
  • • IP monitoring
  • • Device fingerprinting

Third-Party Cookies

We may also use third-party services that set their own cookies on your device. These services help us provide better functionality and understand our users better.

Analytics Partners

  • • Google Analytics: Website traffic analysis
  • • Mixpanel: User behavior tracking
  • • Hotjar: User experience insights

Support Services

  • • Intercom: Customer support chat
  • • Zendesk: Help desk functionality
  • • Cloudflare: Security and performance

Cookie Management

Your Cookie Choices

You have several options for managing cookies on our website:

Browser Settings

Configure your browser to block or delete cookies. Note that this may affect website functionality.

Cookie Banner

Use our cookie banner to accept or reject non-essential cookies when you first visit our website.

Account Settings

Logged-in users can manage cookie preferences through their account settings dashboard.

Opt-Out Links

Use third-party opt-out mechanisms for analytics and advertising cookies from our partners.

Browser-Specific Instructions

Here's how to manage cookies in popular browsers:

Desktop Browsers

  • • Chrome: Settings → Privacy and security → Cookies
  • • Firefox: Settings → Privacy & Security → Cookies
  • • Safari: Preferences → Privacy → Cookies
  • • Edge: Settings → Cookies and site permissions

Mobile Browsers

  • • iOS Safari: Settings → Safari → Privacy & Security
  • • Android Chrome: Settings → Site settings → Cookies
  • • Samsung Internet: Settings → Personal browsing data
  • • Firefox Mobile: Settings → Data Management

Impact of Disabling Cookies

Important Notice

Disabling certain cookies may impact your experience on our platform. Essential cookies are required for basic functionality and cannot be disabled.

If You Disable Functional Cookies

  • • Settings and preferences won't be saved
  • • You'll need to re-enter preferences each visit
  • • Some features may not work as expected
  • • Personalization features will be limited

If You Disable Analytics Cookies

  • • We can't track your usage patterns
  • • Performance improvements may be slower
  • • You won't contribute to usage statistics
  • • Error reporting may be limited

Data Retention

Different types of cookies have different retention periods:

Session Cookies

Deleted when you close your browser

  • • Authentication tokens
  • • Temporary preferences
  • • Shopping cart contents

Persistent Cookies

Remain for a specific period or until deleted

  • • Remember me: 30 days
  • • Preferences: 1 year
  • • Analytics: 2 years

Contact Information

If you have questions about our use of cookies, please contact us:

Privacy Team

Email: privacy@northstone.com
Subject: Cookie Policy Inquiry

Technical Support

Email: support@northstone.com
For technical assistance with cookie settings

Policy Updates

We may update this Cookies Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy and, where appropriate, through other communication channels.