Cookies Policy
This policy explains how NorthStone uses cookies and similar technologies in compliance with applicable privacy laws and regulations.
Last updated: August 12, 2025
Legal Basis for Cookie Use
GDPR Compliance (ePrivacy Directive)
- • Essential cookies: No consent required (legitimate interest)
- • Functional cookies: Consent required, withdrawable anytime
- • Analytics cookies: Consent required, anonymized when possible
- • Marketing cookies: Explicit consent required
What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them) to enhance your experience on our platform.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- • Authentication and security
- • Session management
- • Load balancing
- • CSRF protection
Functional Cookies
These cookies remember your preferences to provide enhanced features.
- • Language preferences
- • Theme settings
- • Dashboard layout
- • User preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website.
- • Page views and traffic
- • User behavior patterns
- • Performance metrics
- • Error tracking
Security Cookies
These cookies help us detect and prevent fraudulent activity.
- • Fraud detection
- • Risk assessment
- • IP monitoring
- • Device fingerprinting
Third-Party Cookies & Data Transfers
International Data Transfers
Some third-party services may transfer data outside EU/EEA. We ensure adequate protection through standard contractual clauses, adequacy decisions, or explicit user consent.
We use third-party services that set their own cookies. Each service has its own privacy policy and you can opt out individually through their platforms.
Analytics Partners
- • Google Analytics: Website traffic analysis
- • Mixpanel: User behavior tracking
- • Hotjar: User experience insights
Support Services
- • Intercom: Customer support chat
- • Zendesk: Help desk functionality
- • Cloudflare: Security and performance
Your Rights & Cookie Management
Your Cookie Rights
- • Withdraw consent: Revoke cookie consent at any time
- • Access: Request information about cookies we use
- • Deletion: Request deletion of cookie data
- • Portability: Export cookie preferences in structured format
Cookie Management Options
You have several options for managing cookies on our website:
Browser Settings
Configure your browser to block or delete cookies. Note that this may affect website functionality.
Cookie Consent Manager
Use our GDPR-compliant cookie banner to granularly accept or reject specific cookie categories. Consent is freely given, specific, informed, and withdrawable.
Account Settings
Logged-in users can manage cookie preferences through their account settings dashboard.
Opt-Out Links
Use third-party opt-out mechanisms for analytics and advertising cookies from our partners.
Browser-Specific Instructions
Here's how to manage cookies in popular browsers:
Desktop Browsers
- • Chrome: Settings → Privacy and security → Cookies
- • Firefox: Settings → Privacy & Security → Cookies
- • Safari: Preferences → Privacy → Cookies
- • Edge: Settings → Cookies and site permissions
Mobile Browsers
- • iOS Safari: Settings → Safari → Privacy & Security
- • Android Chrome: Settings → Site settings → Cookies
- • Samsung Internet: Settings → Personal browsing data
- • Firefox Mobile: Settings → Data Management
Impact of Disabling Cookies
Important Notice
Disabling certain cookies may impact your experience on our platform. Essential cookies are required for basic functionality and cannot be disabled.
If You Disable Functional Cookies
- • Settings and preferences won't be saved
- • You'll need to re-enter preferences each visit
- • Some features may not work as expected
- • Personalization features will be limited
If You Disable Analytics Cookies
- • We can't track your usage patterns
- • Performance improvements may be slower
- • You won't contribute to usage statistics
- • Error reporting may be limited
Data Retention & Storage
Data Minimization Principle
We collect only necessary cookie data and retain it for the shortest period required for the stated purposes. Data is automatically deleted when no longer needed.
Cookie retention periods by category:
Session Cookies
Deleted when you close your browser
- • Authentication tokens
- • Temporary preferences
- • Shopping cart contents
Persistent Cookies
Remain for a specific period or until deleted
- • Remember me: 30 days (consent-based)
- • Preferences: 1 year (consent-based)
- • Analytics: 26 months max (Google Analytics)
- • Marketing: Until consent withdrawn
Contact Information
If you have questions about our use of cookies, please contact us:
Privacy Team
Email: support@northstone.com
Subject: Cookie Policy Inquiry
Technical Support
Email: support@northstone.com
For technical assistance with cookie settings
Policy Updates & Compliance
We review and update this policy regularly to ensure continued compliance with GDPR, ePrivacy Directive, and other applicable laws. Material changes will be communicated through prominent notices and may require renewed consent.
Supervisory Authority: You may file complaints with your local data protection authority regarding our cookie practices.